Author, Consultant, Executive Coach - Helping people and organizations grow into desired results
Showing posts with label Hong Kong. Show all posts
Showing posts with label Hong Kong. Show all posts

Friday, 15 October 2010

Change Management - Executive Workshop for Hong Kong McGill University Alumni

This week I had a great time with an intimate group of my fellow McGill University Alumni at an after-work networking drinks session in Hong Kong.

I gave a short talk on the subject of Change Management at the invitation of Alvin Chung, Director of the McGill University Hong Kong & China office and the venue was the boardroom of Ascent Partners generously made available for our use by Ascent CEO Simon Mak.

The talk was well-received, with a lively discussion about the What, Why and especially the How of making change happen in organizations. I was particularly impressed by the willingness of the people in the room to share their stories, experiences and insights with each other. Many of the attendees took away practical actions and next steps from the conversation to try out in the coming days, which is always a gratifying outcome.

Equally gratifying was the chance to enjoy a fabulous tapas dinner with Alvin, Simon and Andrew Work, Executive Director of the Canadian Chamber of Commerce in Hong Kong - which I learned is the largest Canadian business association outside Canada. I'm already looking forward to my next visit!

Wednesday, 2 June 2010

Laughing your way to better behaviour

People often say that they enjoy my use of humour (mind you, some folks also ask if I've done work on radio because they like my voice and I kinda wonder if what they really mean is that I have a "face for radio"). Catching up my talented and funny Australian friend Kay Ross (@kayross) here in Hong Kong yesterday, I was reminded again how important humour and improvisation are in all areas of work and life.

I like Tim Gard's view of how humour relates to human behaviour. He suggests you use humour to "refresh and renew yourself" - that you should use humour first for yourself and that will put you in a better state of mind to share it with other people. Now you need to be a bit gentle with yourself (no biting sarcasm thanks!) and to "laugh not with ridicule, but with objectivity and acceptance of self".

In other words, learn to be responsive, not reactive when faced with difficult situations. Find a way to laugh at the stuff that pushes your buttons and life gets a whole lot easier...and funner...and funnier!

As Tim notes, it's the difference between seeing funny thing and seeing things funny. Look for the humour in situations with a lighthearted attitude and stop taking yourself (and the world) so seriously.

So...what can you do to try it out today? You can change your mood, your perception and your state of mind while having some fun at the same time!

Hear more of Tim's insights in this short interview by my friend and colleague Tara Diversi (@taradiversi).

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Friday, 17 April 2009

Formula for success: good news and a global century

Over the past two weeks in Shanghai, Hong Kong and Singapore I've spoken to locals about topics ranging from Asia's place in the world, expat life, starting and sustaining businesses and, inevitably, the global financial crisis. The result is an Asia-based comment I want to share, but first let me address this last item.

Where's the good news?


A recurring theme I heard is the people are fatigued by the gloom-and-doom media coverage of the GFC (yes, it's even got its own acronym now) with ceaseless bad news and warnings of worse yet to come.

It's a prime example of the media's primary business model and, coincidentally, an answer to the age-old question of why we don't see more good-news stories: the media broadcasts bad news to drive people into an alarmed limbic state - because fearful people crave more information to develop their survival strategies and thereby become regular consumers of more and more (bad) news. It's an endless cycle.

So I want to counter this and encourage you to do so as well.

For my part, I've taken to posting feel-good news snippets and stories via the twitter micro-blogging platform (you'll see some examples in the top left-hand side of my main blog page). If you're interested, tweet yourself to some free "feel-goods".

What can you do? Turn off the news and go talk to people (like I've been doing). My hunch is that you'll enjoy a much more nuanced, detailed and interactive picture of what's really happening "out there" and you'll have made a genuine human contact as well. We're social, tribal creatures - I suggest we can all benefit from getting informed of what's happening with real people and tone down our consumption of the media's abstract and incessant stream of global bad news.


In other Asian news...

With this weekend's Chinese Grand Prix race the F1 returns to Asia. How appropriate, really. During my travels I observed that the GFC-besotted world right now is a lot like an F1 race.

The ceaseless quest to go ever-faster has produced a multi-car pileup on the track. When this happens the yellow flag is shown, all cars must slow down and no passing is allowed - in other words, it's a holding pattern. Eventually, the carnage and debris are removed and the race resumes as the green flag is shown.

As I see it, when the global green flag flies again and the race resumes, the cars at the front of the pack will all be Asian. Following behind are the rest of the global contenders (some Europeans, Canada looking peppy with its conservative fiscal practices, and a host of others).

And what of America? Well, well with its shaken confidence, and its balance of trade and spending deficeits, it's a bit like a car running on low-grade fuel with borrowed tires. With President Obama now heading up the pit crew, it'll be interesting to see if the performance can be tweaked before the green flag is out again.

The Asian Century

A running debate has existed since the mid-80's about the ascendancy of Asia and whether the 21st will be the Asian Century. Whether viewed in economic or demographic terms, a shift is undoubtedly taking place.

The 19th century has been called the British Century, followed by the 20th, American Century...but it's not as though a changing of the guard happened in the year 1900. Rather, a complicated dance has taken place between these two empires and continues to do so (witness, for example, the pre-GFC ascendency of London to replace New York as the world financial capital). So it will be with Asia as this century unfolds.

That said, you could say that Asia's current advantage in the "global financial Formula One" stems from having done this sort of thing before: in 1997 there was the Asian financial crisis and in 2003 the SARS outbreak. Experience counts a lot in fostering resilience (the London bombings of 2005 were only the latest in a series of assaults on the British capital, and did not have the same deep psychological impact as did 9/11 on the US) and coping strategies.


What about a "Global Century"?

Taking a wider holistic view, there are many signs that humans are getting things pretty spectacularly (and unsustainably) wrong - not just financially but environmentally, interpersonally, and in our development as individuals.

Success in this global F1, I would argue, will require more than just pole position and ever-faster innovations to increase the speed of business-as-usual. Increasingly compelling global events show that we need to apply our energies to something different. I would argue that instead of an F1-style contest in which countries endlessly chase each other on a circular track that is actually a road to nowhere, a useful shift in focus would be to move beyond shifting regional hegemonies represented by the British/American/Asian Centuries and foster an integrated view - the Global Century.

In this way we would be much better placed to have integral and holistic global solutions to the ceaseless stream of global bad news that the media deliver for our consumption - which would put us all in a more cheerful frame of mind. A formula for success indeed.
TM

Monday, 6 April 2009

This weekend I slept with Trinny & Susannah

On my flight this weekend from Melbourne to Hong Kong I enjoyed the unaccustomed comfort of a First class berth on Qantas, along with the unexpected overnight company of Britain's fashion gurus, authors and TV presenters, Trinny and Susannah

Now before Qantas has a Ralph-related meltdown, allow me to assure them and you that when I say "slept with" I mean nothing more salacious than a trio of unconscious travellers just trying to make the best of a 9-hour plane trip. 

So with apologies for the tabloid-like headline of this post, there is a serious point to be made and it has to do with celebrity.

Celebrities - people like you and me?

Today it's possible to get information - however dubious - about the doings and private concerns of any number of celebrities in the world. This week, I noted in passing, "Brad walked out" and Madonna's quest for a matching set of black babies was thwarted. 

It's an open question whether this information enriches my life, but there you have it - every newsstand screams out lurid titillation with the dramas of people I don't even know and (barring future coincidental meetings in First class Qantas cabins) will never meet.

So-called "reality TV" shows have increased in number - if not in good taste and quality. We need only look at the famous (and too brief) life of English media personality Jade Goody to understand that for some, "being famous" is a more viable career option than going to university or pursuing vocational training. 

Certainly this is the conclusion drawn by a surprising number of young people: a British survey reported in 2007 that the number one career ambition of one in seven 16- to 21-year olds was to become a celebrity or "socialite" like Paris Hilton.

What IS "celebrity" then? Are celebrities people just like you and me? Certainly in my admittedly brief experience of them, Trinny and Susannah seemed nice enough people, not at all the tyrants and bullies some famous folks are reported to be. 

Susannah even chose the same breakfast as me, though I have to say Trinny looks a hell of a lot better in the morning than I do.

Our tribal origins

In the quest to unravel the strangeness of "celebrity" it's helpful to remember our origins. Humans are not well designed to live alone and so we form social groups to ensure our survival. Having done this for so long, and for such a compelling reason, our brains have evolved accordingly.

Dunbar's number (named for British anthropologist Robin Dunbar) suggests that humans are ideally suited to exist in a group of between 20 to at most 150 people in our "tribe"

What that means is in a tribe setting of up to 150 people we are pretty well suited to getting along with each other without resorting to hierarchies, stereotypes or other means of simplifying the complexity of social relations/interactions. Beyond that it starts to get a bit dodgy.

In such a tightly-knit tribal group, if you knew someone else pretty well and they didn't view you as essentially competition or food, chances are you counted him or her as a "friend". I think this is where our fascination with, and confusion about, celebrities comes into play. 

Our basic neural wiring tells us that if we know personal stuff about people then they must be our friends. Technology, meanwhile, delivers truckloads of personal information about celebrities and, thanks to social media, loads of people who may be seeking celebrity on a more or less limited scale. What these celebrities and would-be celebrities have in common is that they are not only outside our optimum tribe of 150, we don't actually really know them at all. 

The result is a "does not compute!" disconnect between what technology enables us to do and what our brains can handle. We are essentially glorified chimps suffering from information overload. This is where Brad and Madonna (and some people's hundreds of Facebook "friends") confound us: the presence of personal information says friend while our brain's capacity to keep track of it all says not part of my tribe

This is not to say that we should limit our interactions to a select 150 people - hardly practical in a connected world. Rather my brush with celebrity has encouraged me to think more closely about fostering a quality and degree of connection to others that is a) manageable given the limits of my own brain and therefore b) helpful if I'm to engage fully and effectively with other people. 

Circles within circles

Accepting the fact that we'll all have an inner circle and varied degrees connection to others whom we get to know, here's a first pass at some relational boundary-setting (NB: membership in multiple categories is possible):
  • friends - potential tribe member (per the loose description offered above)
  • acquaintances - those with whom I share interests and memberships (as part of the constellation of people in my extended network) and between whom I may occasionally make connections on the basis of their common interests
  • colleagues/clients - relationships of a commercial nature, transacted in an adult, professional and pleasant manner
  • strangers - I'll not be so naff as to say "a friend I haven't met yet" since that in itself is a violation of the tribal friends distinction - but offering a smile and a friendly comment certainly isn't amiss in this realm
  • celebrities - those whose career involves raising their image and profile into the public domain; I think the useful distinction here is to always bear in mind that, "hey I recognize that celebrity" does not automatically imply a relationship, least of all one of "hey I know that person". 
Some food for thought - leave me a comment to let me know what you think!
TM

Thursday, 27 November 2008

Are you ready...for the UPturn?

A city broods in the dark...but the dawn will come again.

Greetings from Hong Kong, where, to be frank, things seem a bit grim. Here in the world's third-largest financial centre, banks are busily making cuts to staff and rolling back their recent expansion.

Speaking to one senior VP at a multinational bank here, the thing I noticed was that he seemed less concerned about the volatility of the markets than he was about the impending layoffs...and the rounds of political infighting and bloodletting that have intensified as a result.

A global economic shift is taking place, that is clear. There's nothing like large-scale uncertainty and financial instability to drive people straight into their limbic "lizard-brain" of emotional reactivity - a trend not discouraged by media outlets that seem to want to frighten, not inform. Even the business press is glutted with articles on "surviving the downturn" and "managing through a recession" and "leadership despite layoffs".

As people are driven into survival-based fight-flight-freeze responses, the practical results are: teams fall apart; bad behaviour becomes the norm; secrecy, infighting, politicking and point-scoring become the order of the day. Productivity - the very thing needed to pull a company through these times - plummets and it's every individual for him/herself.


Are you ready for the upturn?

At this point I want to suggest another point of view - being ready for the upturn.

To counter the divisive trends noted above and steer the ship toward calmer seas, it makes good business sense to get people out of their lizard-brain mode and find a way to get their rational minds back in the game.

To put it in a broader context, what's happening now in the economy was largely inevitable. Securitization, the separation of lender from risk, and other speculative and highly leveraged transactions had become unsustainable practices. We have lived through - and enjoyed - a long period financial success - and excess.

These financial practices have arguably been the logical outgrowth of a mentality and societal goals that are shaped by the ceaseless and senseless focus on profit at any cost. Not only are individuals and companies now paying the financial piper, the planet is suffering from our myopic mania for short-term gain.

On the long view, this correction of excesses may even be timely - otherwise as a species and a culture we'd have careened happily over the edge, setting in motion cascades of consequences that would doom the planet and ourselves.

As the pendulum swings back in the other direction, will it be a pleasant process? No - it has the potential to be a unpleasant as the other extreme was excessive. The process of creating balance and reintegrating a broader view, though difficult, is as necessary for society as it is helpful for individuals.

The long-term, rational policy suggests we get into the best possible position in our organizations and companies to be successful when the current period ends and things have shifted. The current climate (economic and environmental) won't last forever; we face an important turning-point.

At this stage there's great potential here for far-sighted companies to create the high-performance, humanistic and productive environments that will be needed to take us forward into the future.

These are not decisions you want to be making using your panicked limbic lizard-brain in knee-jerk mode, but rather your rational brain seeking signs of resilience and hope.

So although the night seems to be getting ever-darker, keep your eye on the brightest lights as they show a way through the darkness. The dawn will come again...
TM

Wednesday, 5 November 2008

Comments, connections and cheek

A loyal blog reader has gently chided me for the recent post on Framework Fatigue..."cheeky" was the word he used, in fact. I believe he was most likely referring to my high rating of the NeuroPower framework as compared to the many others listed.

Since this same reader had previously requested more details on my post about the nine core belief types, I shall now strive to substantiate my evident passion. Starting today and through the month of November, I will provide more indepth content about the NeuroPower framework.

NeuroPower basics

As I've suggested, the NeuroPower framework (as developed by author and strategist Peter Burow) integrates many components and is both comprehensive and holistic. Nevertheless, it can be boiled down to four basic principles, or maxims:
  1. there are six intelligence centres that are the neurobiological basis for human personality and behaviour - tapping into these centres dramatically improves the quality of communication and understanding in human interactions
  2. these six centres combine to produce NeuroRational Types, or archetypes, which describe your particular gifts and genius - the thing you were born to be able to do really well and that you are able to manifest when you perform at your best
  3. your survival strategies, or core belief types, are deeply rooted in your "lizard brain," the brain's limbic system that governs both memory and emotional reactions; knowing the blindspots the result from your own particular fight-flight-freeze reactions is key to getting them under control (so that they don't control you) and fostering personal success
  4. the developmental aspect of NeuroPower is focused on character - helping people get their emotional reactivity under control so they are able to tap into what's best in themselves, integrate the diverse talents of their Master and Mirror archetype profiles, and choose their behavioural set-point to reflect the desired outcome, context and other factors

Links to NeuroEducation

In a separate note, another visitor alerted me to the possible connection between the themes of the Framework Fatigue post and Jenifer Fox, a prominent figure related to the Strengths Movement in the US. I suspect that this reader is, like me, a connector and just can't resist making a good connection when there's one to be made. Thanks for that - there will certainly be a lot of overlap to discuss between Jenifer's work and the growing movement to bring brain-based parenting into the mainstream of Australian education as part of the NeuroEducation program.

Getting LinkedIn

Finally, regular readers know that I frequently link to people by using their LinkedIn profiles, which is a shorthand way of putting their own bio front-and-centre. I've also made good use lately of LinkedIn to develop contacts and explore markets in Singapore, Hong Kong and the UK - which, along with Xing (formerly OpenBC) and ecademy, has produced tremendous results.

So successful has this connecting been, in fact, that there are plans underway to launch intensive NeuroPower training programs in all three of these markets in the first half of 2009, starting with London in April. Watch this space for more details!
TM

Monday, 22 September 2008

On the Road – insights from training and travels

Hello from the city of Cairns in tropical north Queensland. I’ve completed four days of training with Unique People on the application of the NeuroPower framework (as developed by author and strategist Peter Burow) to one’s personal development and in working with clients.

The workshop looked in-depth at how neuroscience and neurobiology offer the "hard science" behind the traditionally "soft" concepts of human behaviour and interactions. I've learned a lot about the tremendous integration of knowledge across a wide variety of disciplines to produce both hands-on consulting/coaching tools and processes for personal growth.

It’s great to be in Cairns. Up here you have Australia at its most diverse: the Reef, the Rainforest and the Red of the Outback. My new colleague and friend Joe Foster put it well I think when he said “You know, I half expect to see dinosaurs roaming through the valleys here.” There’s an ancient and primordial feel to the environment here and, as a boy who grew up in landlocked diary-farming country, I find it exotic, fascinating and – at the moment – quite grounding.

For the next several weeks I will be On the Road, and as that phrase evokes the great Beat spirit of Jack Kerouac I thought I’d share a quote of his that relates to the feeling of this place that I’ve described above:
I felt like lying down by the side of the trail and remembering it all. The woods do that to you, they always look familiar, long lost, like the face of a long-dead relative, like an old dream, like a piece of forgotten song drifting across the water, most of all like golden eternities of past childhood or past manhood and all the living and the dying and the heartbreak that went on a million years ago and the clouds as they pass overhead seem to testify (by their own lonesome familiarity) to this feeling. Ecstacy, even, I felt, with flashes of sudden remembrance, and feeling sweaty and drowsy I felt like sleeping and dreaming in the grass. (from Dharma Bums, 1957)
In the same novel Kerouac writes, “I saw that my life was a vast glowing empty page and I could do anything I wanted.”

What a great insight. You are the master of your own destiny, and your life is the canvas upon which you can write and paint the adventures of your choice – according to your rules, by your own lights. It begs the question: how many of us are willing to take full responsibility for our lives, accountability for our actions, and deal with the outcomes that arise from them?

It’s a skill not all of us have developed. Yet it’s absolutely vital, for there can be no greater responsibility than the one you take for your self. I’m not talking in the Gordon Gecko “greed is good” way, I mean in the “ensure your own oxygen mask is in place before you assist others” sense.

After all, you are the only vessel you have to take you through your adventure on the planet, yet so many people live as though they have no choice in what they do every day. And there are few things more debilitating than feeling like you have no choice in any situation - the result can be learned helplessness, depression, resentment and emotional lashing-out. So why continue to be unhappy, or play the victim?

I reckon we shy away from responsibility because it sounds scary and we might fail. So how about a reframe…Steven Covey suggests we think of it as our “response-ability,” which takes us back to Kerouac’s metaphor of a page full of our responses to the challenges and adventures of life.

When you live according to your own standard of success (rather than what you imagine everyone else is thinking) you will be happier and healthier in life.

OK let’s leave it there for now and I’ll post more insights and thoughts as my travels continue.

On that note, I’m in Cairns until 28 September, in London from 30 September -07 October, then in Canada (Montreal, Halifax and Toronto) until 16 October, followed by Hong Kong 18-21 October and finally Singapore 21-25 October before I'm back to Sydney again.

During the coming weeks I look forward to meeting more fellow travellers and friends, both On the Road and virtually, as an outgrowth of this blog.

In the meantime, travel well!
TM

Friday, 20 June 2008

Hong Kong - millions of people, 9 core belief types

(Photo credit: Base64, retouched by CarolSpears)

I've spent the latter half of last week in Hong Kong learning more about the nine personality styles, which I've previously referred to within the NeuroPower framework (as developed by author and strategist Peter Burow) as Core Belief Types or NeuroLimbic Types; "core belief" because these styles act as the filter through which each individual views the world and him- or herself, and "neurolimbic" because these reactions tend to be immediate, knee-jerk, and located in the limbic or emotionally reactive centres of the brain (which you'll recognize as the place where our fight-flight-freeze response originates, which I've also referred to as the "mental gearbox" of forward-reverse-neutral).

When you speak to people in the language they understand, you get results

I'm always impressed when I can go out and immediately make practical application of new learning, and that was what I was able to do this week with what I learned in the workshop.

The situation: I'd been trying to have a successful conversation with a friend for some weeks now and she had proven unresponsive to my overtures.

Applying this knowledge, I noticed that I was speaking to her from MY perspective rather than hers - so in a sense I was speaking my language rather than speaking in her language. Once I was able to write something that made sense to her in her own terms I received an immediate reply and satisfactory resolution of an ongoing concern of mine.

This seems quite a commonsense thing - if you try speaking Hindi to a bunch of Germans, chances are we won't get very far. Sometimes our solution, like that of some monolingual tourists travelling abroad, is to SPEAK EVEN MORE LOUDLY AND SLOWLY in the hopes that these "foreigners" will understand.

Well just as no one is a foreigner in their own country, likewise each person's personality style makes perfect sense from their point of view. So I suppose I've learned a little more about the nine languages that people use to make sense of themselves and the world around them, as well as a bit of proficiency speaking the other eight that aren't my "first language".

What was particularly impressive to me is that around 75% of the participants in the workshop were from Hong Kong and another 15% or so were from countries across southeast Asia, yet the core belief types held true across all cultures. Since these types stem from the limbic brain centre of all humans, this makes sense at a scientific level, but my sceptical side was gratified to see that this is a system with such broad-based applicability - not just among the millions living in Hong Kong and the billion-plus in China, but all over the world...

More to come!
TM