Thursday, 27 November 2008
Are you ready...for the UPturn?
Greetings from Hong Kong, where, to be frank, things seem a bit grim. Here in the world's third-largest financial centre, banks are busily making cuts to staff and rolling back their recent expansion.
Speaking to one senior VP at a multinational bank here, the thing I noticed was that he seemed less concerned about the volatility of the markets than he was about the impending layoffs...and the rounds of political infighting and bloodletting that have intensified as a result.
A global economic shift is taking place, that is clear. There's nothing like large-scale uncertainty and financial instability to drive people straight into their limbic "lizard-brain" of emotional reactivity - a trend not discouraged by media outlets that seem to want to frighten, not inform. Even the business press is glutted with articles on "surviving the downturn" and "managing through a recession" and "leadership despite layoffs".
As people are driven into survival-based fight-flight-freeze responses, the practical results are: teams fall apart; bad behaviour becomes the norm; secrecy, infighting, politicking and point-scoring become the order of the day. Productivity - the very thing needed to pull a company through these times - plummets and it's every individual for him/herself.
Are you ready for the upturn?
At this point I want to suggest another point of view - being ready for the upturn.
To counter the divisive trends noted above and steer the ship toward calmer seas, it makes good business sense to get people out of their lizard-brain mode and find a way to get their rational minds back in the game.
To put it in a broader context, what's happening now in the economy was largely inevitable. Securitization, the separation of lender from risk, and other speculative and highly leveraged transactions had become unsustainable practices. We have lived through - and enjoyed - a long period financial success - and excess.
These financial practices have arguably been the logical outgrowth of a mentality and societal goals that are shaped by the ceaseless and senseless focus on profit at any cost. Not only are individuals and companies now paying the financial piper, the planet is suffering from our myopic mania for short-term gain.
On the long view, this correction of excesses may even be timely - otherwise as a species and a culture we'd have careened happily over the edge, setting in motion cascades of consequences that would doom the planet and ourselves.
As the pendulum swings back in the other direction, will it be a pleasant process? No - it has the potential to be a unpleasant as the other extreme was excessive. The process of creating balance and reintegrating a broader view, though difficult, is as necessary for society as it is helpful for individuals.
The long-term, rational policy suggests we get into the best possible position in our organizations and companies to be successful when the current period ends and things have shifted. The current climate (economic and environmental) won't last forever; we face an important turning-point.
At this stage there's great potential here for far-sighted companies to create the high-performance, humanistic and productive environments that will be needed to take us forward into the future.
These are not decisions you want to be making using your panicked limbic lizard-brain in knee-jerk mode, but rather your rational brain seeking signs of resilience and hope.
So although the night seems to be getting ever-darker, keep your eye on the brightest lights as they show a way through the darkness. The dawn will come again...
TM
Monday, 24 November 2008
Transformational Leadership Intensive - Cairns Jan/09
There's a great opportunity coming up in Australia that I want to let you know about.
The next Transformational Leadership Intensive training program will be held in Cairns, Queensland from 20-24 January 2009. In this intensive workshop you will explore the meaning, context and value of Transformational Leadership and gain skills in this practical application of the NeuroPower framework.
The program will be taught by the creator of the NeuroPower framework, the author and strategist Peter Burow. My role will be as co-facilitator for the program. I will also help participants to embed the knowledge gained in these workshops in their particular work settings with practical follow-on coaching sessions.
See the flyer here - for registration details contact me.
During five intensive days you will learn more about how to weave together the three key areas of Management, Leadership and Transformational Leadership (see diagram below) to ensure peak performance for your business or organization. Subsequent coaching ensures that you to retain this knowledge and are better able to apply it to your own real-life situations.
Management – learn the six needs that effective leaders must satisfy in order to build a stable, agile, focused, performance-oriented, informed and team-centred organization
- identify why teams are not functioning effectively
- execute processes to increase trust, creativity, passion, connection, knowledge and hope within teams
- coach employees on their signature strength and help them to practically embed this knowledge in their daily work
- create a coherent vision and sense of purpose that aligns people to that vision
- apply character as a leader to every management dilemma for increased business performance
- communicate and negotiate with each of the limbic types
- transform the energy expressed as resistance to change into the motivation and commitment to carry out change processes
These skills will enable you as a Transformational Leader to:
- provide strategic advice regarding the specific actions required to contextualize the change and engage employees in rolling out your strategy for enhanced performance
- advise leaders on the actions, processes and sequence of messages to be employed to maximize positive employee engagement
- describe at all levels of the organization the key messages needed to dissolve resistance
COACHING increases retention of information by up to 400%
These workshops are an excellent way to learn how to apply the powerful and practical NeuroPower framework at a very reasonable time and cost investment. What’s more, the program includes post-workshop coaching to practically embed your new knowledge in your own setting and ensure that you gain maximum value for your investment.
Memory experiments show that within hours most people will retain less than half of the overall material presented, and after 30 days only about 22% remains. With coaching, however, the information retention increases to as much as 88% - a four-fold increase. Clearly, coaching on practical application of knowledge has the potential to achieve tremendous results.
As a workshop participant, here's how coaching works for you:
- during the five days you will first learn the theories and skills
- before you leave on Day Five you set yourself a few practical tasks to do within a set period of time
- you then have a go at applying them with your own work and personal situation
- we have regularly-scheduled coaching conversations to close the loop on your learning, exploring what has worked well in your practice and what useful tweaks you will want to make for next time.
review your efforts
reinforce your successes
revise your approach where things need improvement
rehearse new applications and practices in advance of doing them “for real”
reengage with the learning process and thereby
retain your knowledge as you strengthen the neural connections associated with that learning
TM
Friday, 21 November 2008
Give the gift of change this year
Depending on your global orientation that may mean snuggling up by the fire as the snow falls outside or, as here in Australia where it's Christmas in summertime, heading down to the beach.
Either way, odds are that you face that annual dilemma: "what presents should I get everyone...?!"
If you're reading this blog, you're doing pretty well. No, I don't mean you have impeccable taste in your consumption of online content (clearly that's a given). What I mean is you're literate in both words and technology, you've got yourself in front of a computer and chances are you may even be sipping a tasty beverage as you ponder my musings.
Give the gift of change
So really, most of us have it really good. But in this season of giving, rather than sending people more stuff they don't need, why not give a gift that'll make a change for the better? The fantastic Oxfam Unwrapped online giftshops make it easy to give gifts that make a difference. A regional online shop isavailable in each of over a dozen countries worldwide including Australia, Canada, the UK, Hong Kong and Germany.
A couple of other worthwhile causes are can be found at the Support UNICEF worldwide site and of course for our furry friends there's the RSPCA (or the local version in your country).
So what's the brain angle on all this? Two things: studies show that the more people participate in meaningful activities, the happier they are and the more purposeful their lives feel, while pure pleasure-seeking behaviours (like stuffing yourself with food at the Xmas dinner table) actually do not contribute to overall lasting happiness. And when Buddhist monks meditate with a focus on compassionate and postive feelings toward others, the same centres of the brain light up as do when people experience happiness.
Bottom line: you feel good, doing good.
This year do some good for the yourself and the world...and give Santa the day off - you know he'd love it down the beach!
Happy holidays, let's do something great and change the world for the better.
TM
Thursday, 20 November 2008
A bit of brainey fun
(Und, fast kaum zu glauben aber wahr...wenn Sie es auf Deutsch sehen moechten!)
Who says learning can't be fun?!
TM
Wednesday, 19 November 2008
What makes you stronger? Resilience & meaning-making
And so we get the simplistic and linear equation:
Yet there are countless examples all over the world of people who have had terrible experiences as children – including those displaced by war, famine, poverty and other extreme situations – and yet they have managed to develop into well-adjusted and even happy people. Meanwhile, sadly, there are people who struggle with serious problems as adults who had relatively happy childhoods.
So the linear equation does not hold true – there seems to be something else at work here.
Resilience and meaning-making
Resilience describes the human being’s ability to survive, recover and persevere against various obstacles and threats.
Some people are made stronger rather than weaker by their past life experiences – how does this happen? Interestingly, much of it has to do with the story that you tell yourself about what happened.
Our brains are meaning-making machines. It’s a process that happens automatically and continually. What this means is that we constantly create narratives to make sense of our lives and the world.
The good news is that since we each write our own narrative or story about the world, it is entirely within our ability to change that narrative to create one that serves us better as we grow and develop through life.
You can create a narrative that promotes self-respect and hope without distorting the facts. This is a more comforting and optimistic view than the problem-focused approach most often used in traditional psychology – but is this just being a Pollyanna slapping a happy face on tragic situations?
No it’s not.
Was mich nicht umbringt, macht mich staerker
“What does not destroy me, makes me stronger.”
- Friedrich Nietzsche
In his excellent book It’s Never too late to have a Happy Childhood, Ben Furman cites research on how people recover from catastrophe and crisis which suggests the key factor in recovery is how people choose to make meaning of what happened.
After a bank robbery, for example, it is important that the staff has a chance to talk about what happened immediately and that everyone present during the robbery receives positive feedback. Everyone should be able to think that their reactions were meaningful, or at least understanding and normal in the circumstances. They should realize that each of them acted the best they could in that situation. [p52]Taking this example to the wider context of how people make sense of childhood traumas and past problems in life, Furman continues:
The past is a story we can tell ourselves in many different ways. By paying attention to the methods that have helped us survive, we can start respecting ourselves and reminiscing about our difficult past with feelings of pride rather than regret. [p56]
You’re not “broken”
Admittedly, “bad” things do happen to people. The view offered in traditional Western psychology is that people are somehow “broken” or “defective” as a result and their life’s task is therefore to overcome past traumas.
What if it’s the case that people are capable of all things, but circumstances and “bad” events cause them to play to certain of their talents and abilities more than others? This is quite a different view, which suggests: people are not broken, they’re just not accessing everything that they were born capable of doing. So faced with life’s challenges, people develop “strong suits,” their default, habitual mode of behaviour - but there is absolutely nothing to suggest that they cannot develop their full potential and diversify across the full range of human abilities.
Viewed in this way, our past difficulties become a rich source of evidence for our own coping abilities and resilience in the face of adversity. We can rewrite our narrative to describe how the things that did not destroy us have in fact made us stronger and better able to withstand adversity. Furthermore, we can explore the full range of our talents and how they can help us to grow into well-adjusted and fully-functioning human beings.
We can come to view our past hardships as something of a gift. I heard a proverb once that is, I think, of Chinese origin:
I take this to mean: if you never face adversity, you will be more likely to succumb to the first major problem you encounter; whereas, if you have been strengthened by the things that have challenged but not destroyed you, your resilience is much greater.
The thought I like best from Furman’s book is that everyone is due a certain amount of happiness in life. If you didn’t have that happiness in your childhood and early life, imagine how much more you can expect to find later in your life!
Wishing the world were other than it is gives you nothing more than a potent recipe for unhappiness...acting to make it what you want is a step toward happiness and satisfaction. So – get started on rewriting your narrative today!
TM
Saturday, 15 November 2008
SFC Day Two, plus: "Lord of the Skies"
Several of the sessions talked about tapping into people's different functional styles in order to facilitate the energy of divergent worldviews and perspectives in (sometimes quite large) group settings - helping to achieve strength from diversity and a rich tapestry of thought and opinion rather then a shouting match of adversarial position-defending. Two of the process tools - Open Space Technology (OST) and the World Cafe - are designed in particular to foster the cross-pollination of ideas across large numbers of people in a moderately structured format.
A few sessions spoke specifically about brain function and how the rich interplay of nurture/nature shapes how our minds make meaning and sense of the world around us. The focus was largely on getting people into a functional, rational space (their NeuroRational Type as I would term it) so they can access the best in themselves and be more open to the opinions of others. Interestingly, I gained further insight into human emotional, limbic responses from quite another quarter on my trip home.
Social Behaviour under Stress
On my way back to Sydney I was unexpectedly part of what I thought was an interesting experiment in social behaviour under stress.
My 7.5 hour flight from Singapore was on board the Qantas "flying art" aircraft Wunala Dreaming, a beautifully decorated 747 with Aboriginal depictions of Australia's best-known icon, the kangaroo.
The flight was tracking for early arrival in Sydney, but due to bad weather was diverted to land in Canberra. There for a variety of reasons we proceeded to spend a further 7 hours sitting on the plane parked next to a disused RAAF hangar, finally being evacuated to hotels at 3AM.
To say the process was chaotic would be to engage in mild understatement, but that's not what I found most interesting. First, some context: there were people on the plane who had come from various places in Europe, which meant flying via London-Singapore and had already been in planes and airports for upwards of 30+ hours before finding themselves locked in a 747 in Canberra.
Nerves were on edge.
Lord of the Skies
What ensued was a small-scale version of Lord of the Flies...in an airplane setting. By this I mean that an already long journey, made longer and more stressful by this diversion, provoked a variety of responses from people.
Stripped of comforting social and cultural conventions and further stressed by fatigue and environmental factors, people's behaviour began to revert to quite an emotional (limbic), even primitive state of being.
While our lives were cleary not in jeopardy - quite the opposite - our brains could not tell that was the case. For tired people in a harrowing situation, the limbic reaction was one of life-or-death. The focus was on survival and people's behaviours began increasingly to reflect their Core Belief Types.
As I've written previously, there are nine Core Belief Types, or basic survival strategies. They consist of three different groups; each group includes the three modes: fight-flight-freeze. So that as the night wore on to become early morning and different versions of a solution were mooted, only to be found impractial, I watched with fascination as people in the plane (including yours truly!) freely shifted gears between the three modes of fight-flight-freeze or, to put it another way, their forward-reverse-neutral gears.
Spiralling down, climbing back up again
Within each of our Core Belief triads, each of us has a default mode. On the plane, some people's initial response was flight (reverse gear) not in that they tried to break out of the plane, but they simply put in their headphones, nodded off or passively watched the situation unfold. Others were in freeze (neutral gear) or compliant mode: although they may have been increasingly annoyed by the mounting inconvenience, they did not act - choosing instead to have a whinge about it to their neighbours or sigh heavily in frustration. Still others were in fight mode quite early on, taking action by using their mobiles to inform local journalists about the situation, speaking directly the the chef de cabine, even demanding answers from the beleaguered cabin crew members.
So what kept us from savaging the crew and one another like the ill-fated boys on Golding's island? A couple of things.
We were given semi-regular updates on the progress that had been made thus far, which lessened the sense of helplessness that we felt in a situation whose solution lay quite outside our control. This, in turn, helped people to better manage the things that were in their control and develop a useful explanatory style based less on emotionally-reactive views and more on a rational (cognitive) view of the situation.
As often in these situations, I observed a sense of community form within the plane. There is nothing like a shared crisis to get strangers talking to one another. People shared stories of the destinations they had hoped to reach, the obligations or opportunities that await them when they finally arrived and generally expressed themselves. A sense of "making the best of a bad situation" arose which I think people found quite hopeful and suggested that there was a way through, it remain just to get it identified and carried out.
After a nosedive (or two) into survival-based and reactive Core Belief (or NeuroLimbic) types of the so-called "lizard brain," I credit the majority of people on that flight with climbing back up into their more powerful rational brain and accessing the particular gifts and talents of their NeuroRational profiles to foster a sense of community and personal connection that saw us all through. It also beats being emotionally jangled and miserable for 7 hours - with negative long-term effects on your health in the that entails.
TM
Thursday, 13 November 2008
Singapore Facilitators Conference - Day one report
Are you going up?
A useful exercise looked at creating your elevator pitch - the 20 second summary of your offering that you would be able to reel off in the course of an elevator ride with a prospective client. The pitch should be a brief description of what you do and how you offer value, benefit and quality to your client.
Most of all, it needs to be structured so that the client cannot simply say, “Oh yeah, we already do that kind of work with another company," or “we already do/have that in-house,” or “We don’t need/use that.” Worst of all, if you give your pitch and the client simply says, "so what?" then you have yet to deliver the information that's needed to start a useful conversation.
A pitch is not simply saying your name and what you do: "Hi I'm Frank and I'm a consultant," or "I'm Debbie and I work with XYZ company." That practically begs the "so what?" response.
A great pitch needs to:
- show how you help your clients achieve their goals
- describe in detail where you add value and the benefits of your offer
- stimulate a conversation, so the person will keep talking after you leave the "elevator"
We are all storytellers. Everything that happens in our life, we tell ourselves a story about it, to make some meaning of it and explain it to ourselves and others. If you spilled coffee on yourself this morning, you automatically told yourself a story about what just happened. It might have been "oh, I'm so clumsy!! I always drop things..." or you might have said "well, I guess I'll know for next time not to put my mug on the edge of the table like that!"Looking forward to another day at the conference today, will report more news tomorrow!
People act the same way in organizations. They tell themselves and others stories about their day-to-day existence and experiences. As with the spilled coffee example, those stories can be positive, negative or somewhere in between.
If you are a leader or manager, how useful would it be for you to know what stories your team members and direct reports are telling? To know whether they are hopeful stories or fearful ones? Are people able to share their stories and gain comfort from that fact that they're not the only one who feels the way they do, that they're not alone? Or do their stories not line up with each other, which is why there is miscommunication, tension and conflict in the office?
Most of all, you probably want to know whether the stories they're telling match the story that you, their leader, want them to be telling! That they are aligned with the goals and expectations of the organization.
If that is something that would be of use to you, we have processes for getting those stories into the open and talking openly and honestly about what they mean - for the individuals, the team, the organization, and for you as a leader. If it's of interest to you, I'm happy to talk further with you about how that would work...
TM
Wednesday, 5 November 2008
Comments, connections and cheek
Since this same reader had previously requested more details on my post about the nine core belief types, I shall now strive to substantiate my evident passion. Starting today and through the month of November, I will provide more indepth content about the NeuroPower framework.
NeuroPower basics
As I've suggested, the NeuroPower framework (as developed by author and strategist Peter Burow) integrates many components and is both comprehensive and holistic. Nevertheless, it can be boiled down to four basic principles, or maxims:
- there are six intelligence centres that are the neurobiological basis for human personality and behaviour - tapping into these centres dramatically improves the quality of communication and understanding in human interactions
- these six centres combine to produce NeuroRational Types, or archetypes, which describe your particular gifts and genius - the thing you were born to be able to do really well and that you are able to manifest when you perform at your best
- your survival strategies, or core belief types, are deeply rooted in your "lizard brain," the brain's limbic system that governs both memory and emotional reactions; knowing the blindspots the result from your own particular fight-flight-freeze reactions is key to getting them under control (so that they don't control you) and fostering personal success
- the developmental aspect of NeuroPower is focused on character - helping people get their emotional reactivity under control so they are able to tap into what's best in themselves, integrate the diverse talents of their Master and Mirror archetype profiles, and choose their behavioural set-point to reflect the desired outcome, context and other factors
Links to NeuroEducation
In a separate note, another visitor alerted me to the possible connection between the themes of the Framework Fatigue post and Jenifer Fox, a prominent figure related to the Strengths Movement in the US. I suspect that this reader is, like me, a connector and just can't resist making a good connection when there's one to be made. Thanks for that - there will certainly be a lot of overlap to discuss between Jenifer's work and the growing movement to bring brain-based parenting into the mainstream of Australian education as part of the NeuroEducation program.
Getting LinkedIn
Finally, regular readers know that I frequently link to people by using their LinkedIn profiles, which is a shorthand way of putting their own bio front-and-centre. I've also made good use lately of LinkedIn to develop contacts and explore markets in Singapore, Hong Kong and the UK - which, along with Xing (formerly OpenBC) and ecademy, has produced tremendous results.
So successful has this connecting been, in fact, that there are plans underway to launch intensive NeuroPower training programs in all three of these markets in the first half of 2009, starting with London in April. Watch this space for more details!
TM
Tuesday, 4 November 2008
An antidote to doing too much
Take poetry for example - of late I'm reading Stephen Fry's fantastic The Ode Less Travelled: Unlocking the Poet Within.
Together Stephen and I are working to help me rediscover the appreciation of poetry first instilled in me in by my 9th grade English teacher: Mr. Tom Sherry. A gravel-voiced, rough-hewn farmer and boxer, he was just about the most unlikely guy to ever reel off Shakespearean soliloquies and stanzas of poetry, but there you have it - Mr. Sherry taught me much of what was worth knowing about life during my formative years. In fact it's from his class that I learned W.E. McNeill's phrase: "the man who knows is wanted"...so in some respects I can thank (or blame!) him for my present career in consulting.
Speaking of teachers and training, I'm reminded of what Alexander Pope wrote of learning:
A little Learning is a dang'rous Thing;
Drink deep, or taste not the Pierian Spring:
There shallow Draughts intoxicate the Brain,
And drinking largely sobers us again.
Fir'd at first Sight with what the Muse imparts,
In fearless Youth we tempt the Heights of Arts,
While from the bounded Level of our Mind,
Short Views we take, nor see the lengths behind,
But more advanc'd, behold with strange Surprize
New, distant Scenes of endless Science rise!
So pleas'd at first, the towring Alps we try,
Mount o'er the Vales, and seem to tread the Sky;
Th' Eternal Snows appear already past,
And the first Clouds and Mountains seem the last:
But those attain'd, we tremble to survey
The growing Labours of the lengthen'd Way,
Th' increasing Prospect tires our wandering Eyes,
Hills peep o'er Hills, and Alps on Alps arise!
Poetry's beauty and power lies in its ability to do much with fewer words than prose; the poet's original intent is fleshed out as the listener fills in much of the meaning, making it simultaneously more vividly real and more relevant to that person's world. It is a collaborative art form, and one that merits the time it takes to learn to do well.
The life so short, the craft so long to learn.—Hippocrates c.460
Yet in learning this, as with so many complex systems, is easy to grow impatient - to watch with mounting despair as "Alps on Alps arise" to humble our laboured efforts. So many nuances, subtleties, intricacies - and time is so short! Must rush, get more done, take more classes, cram even more into each breathless moment....
It's precisely then that it pays to look not only at the many peaks still to go, but to offer oneself the satisfaction and reassurance of reviewing just how much distance has already been covered.
Another useful perspective was offered today by my Montreal-based friend, colleague and coach Magella Sergerie: the opposite of doing isn't not doing...the opposite of doing is just being. Sometimes our efforts at doing too much (or learning too much) are simply counterproductive as we need to take that breather to recharge the batteries and climb a few more of those mountains.
TM
Photo credits: the Welsh 3000's by Owain Rees
Saturday, 1 November 2008
Keeping it local (Update: 1% for the planet campaign)
The MEC is Australia's first suburban environment centre, actively dedicated to the protection of the local environment. The Centre offers accredited internships and work experience opportunities for a range of overseas, regional and local students in all fields of the environment and administration.
It also provides local field work, administration, marketing, project management, research and event planning opportunities to those volunteers looking for practical experience in the environmental or events industry.
The computer is a valuable addition to the Centre's resources as it will assist volunteers and students to prepare reports, manage projects and do research on the Internet.
The MEC project closest to heart and home for me is the role that it continues to play in protecting the local Little Penguin colony and the long-nosed bandicoot population by having them both declared as "threatened populations." I applaud the work of centre volunteers and Penguin Rangers and am happy to support the MEC's ongoing efforts.
TM